Although Halloween is meant to be a fun day; celebrated by all, filled with candy, costumes and excitement, many do not realize it can also be quite disastrous for both them or their business. While some are out enjoying the night, others are using the added chaos on the street as an opportunity to hide […]

Regardless of the type of restaurant one may work in, there will always be a guest that occasionally gets aggressively upset over anything from waiting too long for their food, to slipping and falling in the restroom. Although there are many ways a guest can display their unhappiness, here we will focus on those guests […]