Security Knowledge versus Security experience. For years, people have argued about which is better. Some say that experience is everything and that knowledge can only take you so far. Others claim that knowledge is the key to success, and that experience is irrelevant.
So, which is it?
This hotly contested debate is far from being settled. Certification and accreditation are great, but do they guarantee that a security integrator is skilled enough in their field? Or does hands-on experience count more than anything else when it comes to delivering an unmatched customer experience?
It is important to understand the difference between knowledge and experience as it relates to the security industry. Defining these terms can help loss prevention and asset protection leaders distinguish between what they are promised and what is ultimately delivered.
Knowledge emphasizes theory and the obtainment of information and ideas. Experience, on the other hand, stresses practice, or the application of knowledge over a prolonged period of time, in order to reinforce understanding of subject matter or a certain task. While further knowledge on a subject or task can be gained through experience, experience cannot be obtained through instruction or reading books. (Wilson, 2015)
When it comes to choosing a lock and key provider, knowledge and experience matter. Loss prevention leaders need to be sure that their integrator is competent and can be trusted with their security:
- Knowledgeable integrators understand the threat landscape and the challenges that retail and restaurants are facing. Lock & key systems have become more sophisticated over time, which is why loss prevention leaders need integrators with up-to-date knowledge and skills in order to make meaningful recommendations.
- Conversely, an experienced integrator will have a deep understanding of how lock & key systems work and will be able to provide expert advice on functionality and practical application. They can also handle any problems that may come up, quickly and efficiently. Loss prevention leaders looking for a new lock & key solution often choose integrators with a deep understanding of their solutions, which only comes from having years of experience.
Unfortunately, the debate between knowledge and experience remains unsettled – but that’s ok. When it comes to choosing the right integrator for lock & key systems, loss prevention leaders can have both. Amphion, a leading physical security provider specializing in lock & key systems, started their business as a trusted locksmith – developing the knowledge and experience necessary to deliver a flawless installation. Even more important is what happens after the installation, when Amphion’s radically high level of customer service and technical support keep mission-critical solutions operational. When organizations work with a team that specializes in multiple profit protection/shrink reducing technologies and services, you can call one number and talk to a representative who is well-versed on all LP/AP solutions. To Loss Prevention and Asset Protection professionals, having that ability is priceless.
Amphion is a security integrator delivering unmatched service to national restaurant and retail guests across the country. Specializing in loss prevention and security products and services, they are the one-stop-shop to safeguard your business assets.Posted on