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Top 10 Rules for Handling Disruptive Restaurant Guests

Regardless of the type of restaurant one may work in, there will always be a guest that occasionally gets aggressively upset over anything from waiting too long for their food, to slipping and falling in the restroom. Although there are many ways a guest can display their unhappiness, here we will focus on those guests […]

Holiday Help! A Holiday Security eBook for Restaurants

As the Holiday Season closes in, Loss Prevention, Safety and Security professionals are gearing up for the increase of issues that comes with it. Robberies, burglaries, thefts and other crimes against restaurants and their employees and patrons begin to climb, creating a heavy workload for these professionals. While families are out shopping and enjoying family […]

Unfriending Unwanted Guests – When Public Restrooms Become Public Drugrooms

A middle-aged man was found dead in a restroom inside a Ruth Chris’ Steakhouse. The cause of death was believed to be a drug overdose. If this seems surprising, then sample this quick Google search: “Found dead in restaurant restrooms.”  This unordinary search yields eleven full pages of news articles listing dead body after dead […]

Churn Me Loose: The Top 5 Customer Service Mistakes

Customer churn rate – that nasty measurement executives hate to talk about when it increases. Customers divorce retailers for a whole host of reasons. However, every type of business is concerned about their customer churn rate because if they lose more customers than they gain within a certain timeframe, it means they are slowly going […]

We Are Amphion: Jacob Serbantez, Project Manager

When it comes time for Amphion’s Project Manager Jacob Serbantez to prioritize his work load, he goes for what is hard first. “Difficult tasks take the most amount of time,” says Jacob. He also knows that challenges can derail a great customer experience, and going above and beyond not only helps meet clients’ expectations, but […]

We Are Amphion: Anita Cooke, Billing Manager

Every once in a while, Amphion’s Billing Manager Anita Cooke has to take her ‘Work Ethic’ temperature. Growing up in a big household where there was never enough to go around and leaving home at 16, Anita got an experiential education in grit. Working hard and a strong will gained her independence and security. The […]

Amphion Honored at California Small Business Day™ 2017

Sacramento, CA (June 20, 2017) — Amphion was honored by Assemblyman Marc Steinnorth at California Small Business Day™ as Small Business of the Year in AD 40. Amphion was celebrated for their hard work and dedication to the community. “I’m honored to recognize Scott Denton and Amphion as the 2017 Small Business of the Year […]