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Churn Me Loose: The Top 5 Customer Service Mistakes

Customer churn rate – that nasty measurement executives hate to talk about when it increases. Customers divorce retailers for a whole host of reasons. However, every type of business is concerned about their customer churn rate because if they lose more customers than they gain within a certain timeframe, it means they are slowly going […]

We Are Amphion: Jacob Serbantez, Project Manager

When it comes time for Amphion’s Project Manager Jacob Serbantez to prioritize his work load, he goes for what is hard first. “Difficult tasks take the most amount of time,” says Jacob. He also knows that challenges can derail a great customer experience, and going above and beyond not only helps meet clients’ expectations, but […]

We Are Amphion: Anita Cooke, Billing Manager

Every once in a while, Amphion’s Billing Manager Anita Cooke has to take her ‘Work Ethic’ temperature. Growing up in a big household where there was never enough to go around and leaving home at 16, Anita got an experiential education in grit. Working hard and a strong will gained her independence and security. The […]

Amphion Honored at California Small Business Day™ 2017

Sacramento, CA (June 20, 2017) — Amphion was honored by Assemblyman Marc Steinnorth at California Small Business Day™ as Small Business of the Year in AD 40. Amphion was celebrated for their hard work and dedication to the community. “I’m honored to recognize Scott Denton and Amphion as the 2017 Small Business of the Year […]

Smart Safes for Smart People

Cash is King It has been said that cash is king, and nearly every Loss Prevention (LP) professional would likely agree. One of the greatest challenges for LP professionals has always been how to protect their respective organization’s cash from the time they receive it from customers to the time it gets deposited in the […]